OUR POLICIES
Once you have made a confirmed reservation with us rooms are held for your exclusive occupation and are guaranteed. Due to the nature of our business, cancellations, damage to rooms and slow or non payment of accounts affect us significantly and we apply the following policies:
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1) Reservation Confirmations:
To confirm a reservation we require a current credit card number plus expiry date as a guarantee.
No charges will be made against the card unless cancellation / non arrival fees etc arise.
If a credit card is not available as a guarantee then one days accommodation (the deposit) must be paid in cash or by electronic transfer of funds to our bank account: 02 0800 0165540 066
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2) Changes in Reservation term:
Any change in reservation will be treated as a new booking and additional charges may apply.
Any extension to a booking is subject to availability of units.
Earlier departure than the reserved date may not result in a refund unless the management approve and are able to re-let the accommodation.
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3) Cancellation / refund policy:
Cancellation or amendment of individual bookings must be notified no later than 48 hours prior to 1pm on the expected date of arrival to avoid a cancellation fee.
All cancellations or amendments notified less than 48 hours prior to 1pm on the expected day of arrival will incur a cancellation fee of one days accommodation.
If you fail to arrive for your booking you will be charged one days accommodation (for a one day booking), and two days accommodation (for a two day or longer booking). If you fail to arrive for the first night of a stay longer than two days, all bookings after the second day will be cancelled.
Cancellation of Group bookings must be notified no later than 30 days prior to the expected date of arrival.
Any cancellation fee charged will be refunded if we are able to re-let the unit(s).
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4) Group Bookings:
A bond is required for all group bookings. The bond is one days accommodation, this is in addition to the deposit which is also one days accommodation. The bond is refundable if the units are in the same condition on your departure as they were when you arrived.
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5) Tariffs:
All rates include Goods and Services Tax (GST).
Unit rates and minimum booking periods may apply.
We reserve the right to alter our rates at any time to meet financial circumstances beyond our control.
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6) Check-in / Check-out:
Check-in is available from 2pm on the day of arrival. Check-out time is 10am on the day of departure. Early check-in and/or check-out is by arrangement only.
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7) Damages:
Any extra cleaning (including wet beds), repairs or replacement costs required to restore our unit(s) or property to their normal condition, plus a charge for any resultant loss of income, will be billed to the registered guest.
Damage will be charged at replacement cost.
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8) Smoke Free:
All our units are designated Smoke Free.
If smoking does occur within your unit(s) then you, the registered guest, will be charged appropriate cleaning and loss of income costs.
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9) Visitors:
Visitors are permitted at Managements discretion and must leave the property by 10pm.
The registered guest is responsible for the behaviour of all visitors invited to Rosetown Motel.
Parties and large groups are not permitted.
Noise must be kept to a minimum between 10pm and 8am.
A visitors car must be parked in the carpark adjacent to the motel unless prior Management approval has been obtained.
Management has the right to evict any person who is disturbing other guests staying at Rosetown Motel.
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10) Pets:
We are a pet friendly motel by arrangement. Additional charges may apply.
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11) Payment, charge accounts and overdue accounts:
All accounts are payable on departure.
Charge terms are payment in 7 days unless prior approval has been arranged with Management.
Overdue / recovery charges may be made if your account is not paid on time.